Contextual Enquiry (CE) is a technique for examining and understanding users and their workplace, tasks, issues and preferences.
CE can be used to produce user needs analyses and task analyses.
The results of a CE feed directly into the design process.
Although CE is time-consuming, it uncovers a wealth of invaluable data.
When?
CE is appropriate whenever you need to [...]
Tags: Contextual Enquiry, Usability
